Learning from experiences
Rob van der Spek
Director of knowledge management and road mapping services
Avoid reinventing the wheel
Smart organizations invest in strategies, processes and systems that help them avoid the costs of ignorance. Rigorous learning from experience makes an important contribution to continuous improvement and business excellence. It requires:
- Learning from positive and negative experiences
- Sharing of lessons and proven practices amongst employees
- Reuse of lessons learned across operations.
- Costly mistakes are repeated because they were not recorded or analysed
- Good ideas and practices are not shared across silos
- One or two key employees hold crucial knowledge
- Employees spend too much time searching for information and knowledgeable people
- Employees act on outdated and non-validated knowledge.
These symptoms lead to the avoidable costs and risks known as 'the costs of ignorance'. DNV GL has considerable experience in delivery of programmes and systems for 'Learning from experience'.
Our services include:
- Design and facilitation of 'Learning from experience' programmes and systems
- Training staff to develop required skills
- Selecting and designing IT environments.